A Short Rant
July 25th, 2006 10
In an attempt to cut living cost I’m trying to sell my car, it just drinks petrol. So yesterday I got it valued on the “wonderful” Glass’s Motoring Guide Website. Glass’s bill themselves as
The leading European provider of the information you need for one of your biggest purchasing decisions.
Well, you’d think they’d have some money to spend on a decent website then wouldn’t you? Nonetheless, I forged ahead, and entered all my details, and duly paid the £2.99 using my switch card. Pressing the submit button, I sat back to wait for my valuation to instantly pop up on the screen. And I waited. Then waited some more.
When it became clear that they’d taken my money and ran, I click on the “contact us” link, hoping to find a telephone number so I could call them and politely ask them what happened. But no, only an address and a feedback form greeted me. 7 hours later I received a reply, which said…
Dear Jon
Thank you for your e-mail.
Please may we have a few more details to help us locate your valuation.
Information requested -
MAKE
MODEL
ENGINE SIZE
MILEAGE
DOORS
Within seconds I’d sent them this information. And I waited. And then waited some more. (this seems to be a recurring theme with them). So as it stands at the moment they’ve stolen £2.99 from me. Brilliant! So my recommendation? NEVER use this website, in fact use their fine competors, they’re sure NOT to rip you off!
10 Comments (+0 in the moderation queue).
#1 On July 25th, 2006 at 10:09 am Kris said...
I agree, I used Parkers for getting my old car valued. If I remember correctly they dont even charge if a cars a certain age do they?
#2 On July 25th, 2006 at 10:39 am Si Jobling said...
Sorry to say this mate but I’m glad to hear I’m not the only one getting shafted by some lame automobile company at the moment.
My car engine blew up on Friday morning and having returning it to where I bought it from, Grange Garage next door took it under their wing to sort out for me. I was quite chuffed with the fact they did it last minute but its now been 5 days and they still haven’t checked out the problem. I’ve rang them close to 10 times now, each time them telling me they’ll call me back and I’ve still not had a single phonecall from them.
It might be dangerous naming and shaming a company while they still have my car in their garage but they are seriously p*ssing me off and am tempted to get a taxi down there, demand my key off them and leave without paying them a penny for “consultation”.
Rant over… (sorry Jon!)
#3 On July 25th, 2006 at 11:14 am Jon said...
kris no, but as mine has slightly more than average mileage they wanted to charge me too.
Si Your situation sounds a little more dire than mine, I’m quite embarrassed for making such a fuss now. It was only a mini rant tho. I need Lloydy to teach me in the ways of the rant.
#4 On July 25th, 2006 at 1:33 pm Kris said...
You need to relly get the hand waving and the finger counting going if your rants are ever going to even come close to Lloydys level. Plus you need to fold your arms and look down once you have concluded your rant…..
#5 On July 25th, 2006 at 1:40 pm Paul said...
Courses available, charged at £150/hour - any takers?
#6 On July 25th, 2006 at 3:24 pm Kris said...
Sorry mate, already spending all my free cash on your
‘how to be the most annoying person alive’ course.
I’m struggling with section 2 though mate, the one entitled
‘Personal Hygiene - Why Bother?”
I’m hoping you can give me some extra pointers on this so I can move on to section 3
‘Fun & Frolics with regular food stuff’
#7 On July 26th, 2006 at 2:14 am Paul said...
I hate you Kris. No really, I do.
#8 On July 26th, 2006 at 10:52 am Jon said...
Now boys.. come on, kiss and make up.
#9 On July 26th, 2006 at 6:27 pm Sellwood said...
Jon,i cant believe you. Your crazy nuts crazy!!!
#10 On July 26th, 2006 at 10:24 pm Jon said...
oh, at last my girlfriend comments on my geek-tastic website! But it’s you’re dude not your…. One day my love, one day…