May 30th, 2007
Thanks to all who left a comment on my last Tiscali post, it seems that they’ve outdone themselves this time, here is a breif update:
I sent a letter to Tiscali complains department aprising them of my situation and promptly… ahem… well, soonish recived a reply informing me that this was indeed a ‘rare case’ and I could expect the TAG removed from my line soon, as the nice woman who’d written the letter had issued an internal memo.
So you can imagine my (lack of) surprise when I get a message from some woman at Tiscali saying ‘we hope your internet is now working’… no no NO NO NO!!!
So the TAG is still on my line, and to cap it all off, I’m now being chased by a dept collection agency because apparently I owe Tiscali money! Despite the fact they took the Direct Debit for a month of broadband they didn’t provide.
Anyway, I’ve written them another polite letter and OffCom are involved. My advice? If you have Tiscali, get rid (if you can) get rid now.
5 Comments »
May 14th, 2007
The very last site I did while at Trinity was Ar-Ger for the company of the same name who specializes in selling spiffing properties somewhere in France.
I don’t know if it was the fact I had a week left to finish it, or just because I’ve got a hidden passion for French property websites (sometimes, I wake in the night, my head full of fine wines and blue cheese), but this is perhaps the best site I’ve done to date.
So, so long Trinity, I had a fine three-and-a-bit years with you, but onwards and upwards. There’s gonna be some exciting things coming out of Glaxstar in the next few months so keep an eye out for them.
4 Comments »
May 1st, 2007
Hats off to Tiscali who over recent weeks and months have been providing me some of the poorest service I’ve ever recived.
I had a Tiscali account over a year ago which I transfered to a different phone number, but unbeknown to me they’d left the tag on the original line. So in Nov last year when I tried to set up a new BT broadband account BT told me I needed a MAC code, and suggested I talk to tiscali, which I did…
Tiscali said (after a few calls) they couldn’t give me a mac code, but they could request the tag removed from the line… This would take 2 weeks.
2 weeks later it wasn’t done. so I requested it again…
and guess what.. yup.. still not done, and anther two weeks wait.
In April I decided to start keeping a track of this promise / 2 week wait cycle…
On 13th April 2007 at 15:00 Spoke to Matthew who said the TAG still hadn’t been removed from the line and he’d email his manager Warren to put pressure on BT to get this done quickly. I was given case number 576194
On 18th April 2007 at 14:47 Spoke to Levi who said he could see they’d put this case through a few times. It’s been put through as a high priority case and the line will be freed by 27th April.
On 1st May at 10:15 I phone again and spoke to Calib who put me on hold for 7 mins.. then told me the TAG was still on the line and there was a problem with the account. He said he’d pass my details to Alan, his line manager, who he’d get to contact me later on today (yeah… )
So now I’m stuck. I have no broadband or hope of getting it anytime soon, or any idea how to get this sorted. I now desperately need broadband at home, as my new job pretty much requires that I have it. Other people must’ve had problems with Tiscali (or tiscali-esc companies) before. What did you do? Where do I go from here?
22 Comments »
