Tiscali the Turd of the Web
May 1st, 2007
Hats off to Tiscali who over recent weeks and months have been providing me some of the poorest service I’ve ever recived.
I had a Tiscali account over a year ago which I transfered to a different phone number, but unbeknown to me they’d left the tag on the original line. So in Nov last year when I tried to set up a new BT broadband account BT told me I needed a MAC code, and suggested I talk to tiscali, which I did…
Tiscali said (after a few calls) they couldn’t give me a mac code, but they could request the tag removed from the line… This would take 2 weeks.
2 weeks later it wasn’t done. so I requested it again…
and guess what.. yup.. still not done, and anther two weeks wait.
In April I decided to start keeping a track of this promise / 2 week wait cycle…
On 13th April 2007 at 15:00 Spoke to Matthew who said the TAG still hadn’t been removed from the line and he’d email his manager Warren to put pressure on BT to get this done quickly. I was given case number 576194
On 18th April 2007 at 14:47 Spoke to Levi who said he could see they’d put this case through a few times. It’s been put through as a high priority case and the line will be freed by 27th April.
On 1st May at 10:15 I phone again and spoke to Calib who put me on hold for 7 mins.. then told me the TAG was still on the line and there was a problem with the account. He said he’d pass my details to Alan, his line manager, who he’d get to contact me later on today (yeah… )
So now I’m stuck. I have no broadband or hope of getting it anytime soon, or any idea how to get this sorted. I now desperately need broadband at home, as my new job pretty much requires that I have it. Other people must’ve had problems with Tiscali (or tiscali-esc companies) before. What did you do? Where do I go from here?
